Shipping and Returns

All products purchased via https://pure-sci.com are collection only from our premises or direct Postnet 2 Postnet.  

Pure Science Pty Ltd. First Floor, The Gym @ The Campus, Sloane Street, Bryanston, 2021. Should you require the purchase to be delivered to you at a specified address, please send an email to mail@purescience.co.za

  1. Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We ask that you email us on mail@purescience.co.za as soon as possible with a valid reason on why you are returning the goods.
  2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase. This will be your Online Order Receipt.Please do not send your purchase back to the manufacturer.
  3. Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  4. Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at mail@purescience.co.za
  5. Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  6. Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@purescience.co.za and we will arrange with you the return.